Priority Support
Subscription Details
- Billing: $29.00 charged upfront, then every month
Get priority email support from a real human. One of our experts will get back with you with personalized support to answer your questions or help solve the issue you’re facing.
- Priority response from our support team
- Direct email access to a support specialist
- Help with content updates, formatting, and troubleshooting
Get Faster, Dedicated Help When You Need It
With Priority Support, your questions and requests move to the front of the line. Whether you need help fixing a layout issue, updating content, or understanding how to use your site’s features, our support specialists are here to assist you quickly and thoroughly.
What’s Included
- Priority response times - Get faster answers and solutions to your support tickets.
- Direct contact with our specialists - Communicate directly with the people who build and maintain your platform.
- Light content and formatting help - Need something fixed or formatted? We can take care of it for you.
Who It’s For
Ideal for professors, lab managers, and staff who prefer to focus on research and communication, not troubleshooting. Priority Support ensures your lab website stays professional, polished, and fully functional at all times.
Note: Custom package customers have Priority Support included for life. Assisted Plan customers have it included for the first six months.
How to Add
You can add Priority Support to any existing Lab Website plan at checkout or from your account dashboard. It’s billed monthly and can be canceled at any time.
